Last updated: July 2026

Welcome to Bili Cards.

These Terms & Conditions (“Terms”) govern your access to and use of the Bili Cards website, progressive web app, digital products, vocabulary cards, audio content, illustrations, text, features and related services (together, the “Service”).

The Service is operated by Alexandra Motte EI, a sole proprietorship registered in France under SIRET number 909 501 058 00020, located at 30 B Avenue des Centurions, 34170 Castelnau-le-Lez, France (“Bili Cards”, “we”, “us” or “our”).

By accessing or purchasing the Service, you agree to these Terms. If you do not agree to these Terms, please do not use or purchase the Service.

1. About Bili Cards

Bili Cards is a digital educational service designed for parents and caregivers who want to introduce French vocabulary and simple French phrases into daily interactions with a young child.

The Service provides digital vocabulary cards, short phrases, audio content, illustrations and guidance for parents or caregivers. Content may be personalized based on information provided by the user, such as the child’s age range, family environment, daily routines, pets, or relevant objects used at home.

Bili Cards is intended for adults. It is not intended to be used directly by children. The child should not create an account, make purchases, or use the Service independently.

2. Eligibility

You must be at least 18 years old, or the legal age of majority in your country of residence, to create an account or purchase the Service.

By using the Service, you confirm that you are legally able to enter into a binding agreement.

3. Account Registration

To access the Service, you may need to create an account and provide certain information, such as your email address and onboarding answers.

You are responsible for keeping your login details confidential and for all activity that occurs under your account.

You agree to provide accurate and up-to-date information. We may suspend or terminate your account if we reasonably believe that the information provided is false, misleading, fraudulent, or used in breach of these Terms.

4. Digital Access and Duration

When you purchase Bili Cards, you receive a personal, non-exclusive, non-transferable, revocable right to access the Service for as long as the Service exists and remains available, subject to these Terms.

This does not mean lifetime ownership of the content, software, platform, cards, audio files, illustrations, text, design, or any other materials. You are purchasing access to a digital service, not ownership of the Service or its content.

We may update, modify, improve, replace, remove, or discontinue certain features, cards, audio content, illustrations or parts of the Service at any time.

We may also discontinue the Service as a whole. If we decide to permanently discontinue the Service, we will make reasonable efforts to inform active users in advance where practical.

5. Daily Card Access

Bili Cards is designed to unlock content progressively, usually with one new vocabulary card made available each day.

The exact number of cards, the order of cards, the personalization logic, and the availability of specific content may vary depending on the user’s profile, onboarding answers, technical limitations, product updates, or editorial changes.

We do not guarantee that every user will receive the same cards, the same order of cards, or the same personalized experience.

6. Educational Purpose Only

Bili Cards is provided for educational and informational purposes only.

We do not guarantee that using the Service will make a child bilingual, fluent in French, or achieve any specific educational, developmental, cognitive, academic, or linguistic result.

The Service is intended to support parent-child interaction. It is not a medical, developmental, psychological, speech therapy, or professional educational diagnosis tool.

If you have concerns about your child’s language development, hearing, speech, learning, or health, you should consult a qualified professional.

7. No Direct Child Use

The Service is designed for parents and caregivers.

Children should not use the Service directly, create an account, submit personal information, make purchases, or interact with the website or app independently.

We do not knowingly collect personal information directly from children. If you believe that a child has provided us with personal information, please contact us at hello@bilicards.com so that we can take appropriate action.

8. Prices and Payment

Prices are displayed before purchase. Prices may be shown in USD, EUR, or another currency depending on your location or the checkout settings.

Payments are processed by third-party payment providers, such as Stripe. We do not store your full payment card details.

You agree to provide accurate billing information and authorize the payment provider to charge the payment method you provide.

Taxes, VAT, sales tax, GST/HST, currency conversion fees, bank fees, or other charges may apply depending on your location, payment method, and applicable law.

9. Refunds, Withdrawal Rights and Consumer Rights

Refunds and withdrawal rights are handled according to the minimum requirements of the laws applicable in the consumer’s country of residence.

If you are a consumer located in the European Union, the United Kingdom, or another jurisdiction that provides a statutory right of withdrawal, you may have the right to withdraw from your purchase within 14 days from the date of purchase, without giving any reason, unless an exception applies.

Bili Cards is a digital service that unlocks content progressively, generally with one new vocabulary card made available each day. During any applicable withdrawal period, you will only have access to the content made available during that period.

To exercise a statutory right of withdrawal, you must contact us at hello@bilicards.com before the end of the applicable withdrawal period and clearly state your decision to withdraw from the contract.

If your withdrawal request is valid under applicable law, we will refund the amount paid using the same payment method used for the original purchase, unless otherwise agreed. After the refund is processed, your access to the Service will be disabled.

For customers who are not entitled to a statutory right of withdrawal, refunds may still be offered where required by applicable law or at our sole discretion.

After any applicable legal withdrawal or refund period has expired, purchases are non-refundable except where required by applicable law or where we are unable to provide access to the Service due to a technical issue on our side that we cannot resolve.

Nothing in these Terms limits any mandatory consumer rights that cannot be excluded under the laws of your country of residence.

10. Model Withdrawal Form

If you are legally entitled to a right of withdrawal, you may use the form below, but it is not mandatory. You may also contact us with any clear statement expressing your decision to withdraw.

To: Alexandra Motte EI
Email: hello@bilicards.com
Address: 30 B Avenue des Centurions, 34170 Castelnau-le-Lez, France

I hereby give notice that I withdraw from my contract for the purchase of the Bili Cards digital service.

Ordered on:
Customer name:
Customer email address:
Customer address, if applicable:
Date:

11. Technical Access

The Service is provided through a website and/or progressive web app. You are responsible for having a compatible device, browser, internet connection and any required software updates.

We do not guarantee that the Service will be available at all times or without interruption. Access may be interrupted due to maintenance, updates, hosting issues, technical problems, security reasons, third-party service failures, or events outside our control.

We will make reasonable efforts to maintain the Service, but we do not guarantee uninterrupted or error-free access.

12. Acceptable Use

You agree not to:

• share, sell, transfer, sublicense, or give access to your account to another person;
• copy, reproduce, download in bulk, scrape, extract, redistribute, publish, resell, or commercially exploit any part of the Service;
• reverse engineer, interfere with, damage, overload, or disrupt the Service;
• use the Service for unlawful, fraudulent, harmful, abusive, or misleading purposes;
• attempt to bypass access restrictions, payment systems, security systems, or personalization logic;
• use automated tools, bots, scripts, scraping systems, or data extraction methods without our written permission.

We may suspend or terminate your access if we reasonably believe that you have violated these Terms.

13. Intellectual Property

All content and materials included in the Service, including but not limited to vocabulary cards, text, translations, phrases, audio files, illustrations, images, design, layout, logos, branding, software, structure and user experience, are owned by us or licensed to us and are protected by intellectual property laws.

You are granted a limited, personal, non-commercial right to access and use the Service for your own family or household use.

You may not copy, reproduce, modify, translate, distribute, sell, publish, license, or create derivative works from the Service or its content without our prior written permission.

14. User-Provided Information

You may provide information during onboarding or account setup, such as the child’s age range, household environment, routines, pets, or preferences.

You are responsible for the accuracy of the information you provide. The personalization of the Service depends on the information you submit.

You agree not to submit sensitive personal information, medical information, or unnecessary personal information about a child.

Our collection and use of personal data is explained in our Privacy Policy.

15. Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, store and protect personal data.

By using the Service, you acknowledge that you have read our Privacy Policy.

16. Third-Party Services

The Service may rely on third-party providers for payment processing, hosting, analytics, email delivery, customer support, audio generation, or other technical functions.

We are not responsible for the acts, omissions, outages, security incidents, terms, policies, or practices of third-party providers, except where required by applicable law.

Your use of third-party services may be subject to their own terms and privacy policies.

17. Marketing Communications

If you subscribe to our emails or give consent to receive marketing communications, we may send you updates, educational tips, product information or promotional offers.

You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us at hello@bilicards.com.

Transactional emails related to your purchase, account, access, security, or support may still be sent where necessary.

18. Changes to the Service

We may update, modify, improve, redesign, add, remove, suspend, or discontinue parts of the Service at any time.

We may also change the way content is displayed, unlocked, personalized, or organized.

We will make reasonable efforts to avoid materially reducing the core value of the Service for active users, but we do not guarantee that all features or content will remain permanently available.

19. Changes to These Terms

We may update these Terms from time to time.

If we make material changes, we will take reasonable steps to notify users, such as by email or by displaying a notice on the website or app.

The updated Terms will apply from the date they are posted or from the date stated in the notice. If you continue using the Service after the updated Terms take effect, you agree to the updated Terms.

20. Suspension and Termination

We may suspend or terminate your access to the Service if:

• you breach these Terms;
• your payment is fraudulent, disputed, reversed, or unauthorized;
• you misuse the Service or attempt to copy, resell, or redistribute the content;
• we are required to do so by law;
• we discontinue the Service.

If your account is terminated because of a breach of these Terms, you may not be entitled to a refund, except where required by applicable law.

You may stop using the Service at any time. Stopping use of the Service does not automatically entitle you to a refund.

21. Disclaimers

The Service is provided on an “as is” and “as available” basis.

To the maximum extent permitted by applicable law, we make no warranties that the Service will be uninterrupted, error-free, secure, compatible with every device or browser, or that it will meet your specific expectations.

We do not guarantee specific language learning outcomes, child development outcomes, educational results, or user engagement.

Some jurisdictions do not allow certain warranty exclusions, so some of these exclusions may not apply to you.

22. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of data, loss of profits, loss of business, loss of opportunity, or loss of goodwill.

To the maximum extent permitted by applicable law, our total liability for any claim relating to the Service shall not exceed the amount you paid for the Service.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, intentional misconduct, gross negligence, death or personal injury caused by negligence, or mandatory consumer rights that cannot be excluded.

23. Force Majeure

We will not be liable for any delay or failure to perform caused by events outside our reasonable control, including but not limited to internet outages, hosting failures, cyberattacks, strikes, natural disasters, war, civil unrest, government actions, pandemics, payment provider issues, or third-party service failures.

24. Governing Law

These Terms are governed by the laws of France, without prejudice to any mandatory consumer protection rights that may apply under the laws of your country of residence.

If you are a consumer, you may also benefit from mandatory protections of the country where you habitually reside.

25. Dispute Resolution

If you have a problem with the Service, please contact us first at hello@bilicards.com so that we can try to resolve the issue informally.

For consumers located in the European Union, you may have access to consumer mediation or other dispute resolution mechanisms where required by law.

Any dispute that cannot be resolved amicably will be submitted to the competent courts, subject to any mandatory consumer jurisdiction rules that apply in your country of residence.

26. Contact

If you have any questions about these Terms, the Service, refunds, or withdrawal rights, you can contact us at:

Alexandra Motte EI
SIRET: 909 501 058 00020
30 B Avenue des Centurions
34170 Castelnau-le-Lez
France
Email: hello@bilicards.com
Website: www.bilicards.com